Limitless potential.

• Work with one of the biggest brands in the automotive industry 
• Stable company with staff discounts and company benefits 

GPC Asia Pacific NZ
As one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and Southeast Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries. Yet we are more than just a parts and service company. We propel people forward. 

About the Role
Reporting to the Customer Experience Manager, this role is focused on supporting our Trade customers and Store Network across New Zealand. You’ll play a key part in delivering reliable, SLA-driven service while partnering closely with Trade Support, Operations and the broader network to strengthen trade performance and customer loyalty.

Duties Include:

• Supporting Trade customers and the Store Network with timely, solutions-focused service
• Using Zendesk and internal systems to meet SLA targets
• Partnering with Trade Support and Operations to improve service delivery.

Who We’re Looking For:
A trade-focused customer service professional who understands the importance of speed, accuracy and reliability in a workshop environment. You’re organised, commercially aware and committed to delivering consistent, high-quality support that strengthens trade partnerships and drives network success.

Skills and Experience

• Experience in customer service within a fast-paced environment
• Strong communication skills with the ability to manage multiple stakeholders
• Confident using customer service systems and reporting tools
• Highly organised with strong attention to detail
• Ability to meet SLAs and performance metrics
• Process improvement mindset with a focus on accuracy and efficiency.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.